Play Smart.
Play Responsibly with gajbee.

gajbee operates exclusively for adults. You must be at least 18 years of age to create an account, make a deposit, place a bet, or participate in any game or promotion offered on the gajbee platform. This rule applies to all players accessing gajbee from Bangladesh and is non-negotiable.

During registration, all players are asked to confirm that they meet the minimum age requirement. However, self-declaration alone is not sufficient. gajbee performs document-based Know Your Customer (KYC) age verification at the point of first withdrawal and at any time our compliance team has reasonable grounds to suspect an account holder may be under 18. Accepted identity documents include a National Identity Card (NID), passport, or driving licence — all of which display a date of birth.

We urge parents and guardians to make use of parental control software to prevent minors from accessing online gambling platforms. Reputable tools include Net Nanny, Qustodio, and built-in screen time controls available on Android and iOS devices. If you share a device with a minor, always ensure you log out of your gajbee account completely after each session and never save your login credentials in a shared browser.

If you believe that a minor has registered or is actively using a gajbee account, please report this immediately to [email protected]. We will investigate and act without delay.

For the overwhelming majority of players, gambling on gajbee is an entertaining pastime — a way to enjoy cricket betting during a BPL fixture, try a hand at live dealer games, or spin a favourite slot title. However, for some individuals gambling can evolve from a leisure activity into a harmful pattern of behaviour.

Problem gambling is characterised by a persistent and recurring difficulty in controlling the impulse to gamble, even when doing so causes financial, emotional, or social harm. It affects people of all ages, backgrounds, and income levels. Recognising the warning signs early is the most important step toward getting back in control.

Common warning signs include:

• Spending more money or time gambling than you originally intended or can afford.
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
• Lying to family members, friends, or colleagues about the amount of time or money you spend gambling.
• Neglecting work, education, or family responsibilities because of gambling activity.
• Borrowing money, selling possessions, or taking loans specifically to fund gambling.
• Feeling restless, irritable, or anxious when you try to reduce or stop gambling.
• Using gambling as a way to escape stress, depression, anxiety, or personal problems.
• Repeatedly making unsuccessful attempts to cut down or stop gambling entirely.
• Gambling continues despite repeated negative consequences — financial loss, relationship breakdown, or health issues.

Gambling should always be funded from disposable income — money left over after paying for housing, food, bills, and family commitments. It should never be viewed as a source of income, a solution to financial debt, or a coping mechanism for emotional difficulties.

The following questions are based on internationally recognised problem gambling screening frameworks. Answer honestly — your responses are private, and this tool is for your own reflection only. If you answer "Yes" to three or more questions, we strongly encourage you to use gajbee's self-exclusion or time-out tools and to seek support from a professional counselling service.

gajbee provides a comprehensive suite of player protection tools that can be accessed directly from your account dashboard or by contacting our support team. These tools are designed to put you firmly in control of your gambling activity and to act as a safety net if your play begins to drift outside comfortable boundaries.

All limit reductions take effect immediately. Limit increases are subject to a mandatory 7-day waiting period to prevent impulsive decisions made in the heat of a losing session. This cooling-off requirement cannot be waived.

Self-exclusion is the most powerful responsible gaming tool available on gajbee. It is designed for players who feel that their gambling has become a serious concern and who want a firm, platform-enforced barrier between themselves and the ability to gamble.

When you activate self-exclusion, the following actions are taken by gajbee immediately and automatically:

• Your account is suspended and you will not be able to log in for the duration of the exclusion period.
• All pending bets are settled according to their natural outcome; winnings on active bets are credited and withdrawable.
• Any remaining balance in your account at the time of exclusion can be requested for withdrawal — gajbee will process the withdrawal before the account is suspended.
• You are removed from all marketing lists and will not receive any promotional emails, SMS messages, or bonus offers from gajbee for the full duration of your exclusion.
• Our system flags your account to prevent circumvention via duplicate registration attempts using the same identity or payment details.

Available self-exclusion periods:

• 6 Months — The minimum available period. Recommended as a starting point for players experiencing early-stage concerns.
• 1 Year — A structured break allowing significant time for reflection and, if needed, professional support engagement.
• 3 Years — For players requiring a longer enforced break with a defined end date.
• Permanent (Lifetime) — A permanent, irreversible exclusion with no end date. Once activated, a permanent self-exclusion cannot be reversed under any circumstances.

To activate self-exclusion, log in to your gajbee account, navigate to the Responsible Gaming section in your account settings, and select your preferred exclusion period. Alternatively, contact our support team via live chat or email [email protected] and a team member will activate the exclusion on your behalf within 15 minutes, around the clock.

Financial control is at the heart of responsible gambling. gajbee's deposit and loss limit system gives you the ability to define hard monetary boundaries on your account so that spending never spirals beyond what you can comfortably afford.

Deposit Limits cap the total amount you can fund your account over a rolling time window:

• Daily Deposit Limit: The maximum total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard, bank transfer) within any 24-hour period.
• Weekly Deposit Limit: A rolling 7-day cap on total deposits.
• Monthly Deposit Limit: A rolling 30-day cap on total deposits, which provides the widest view of spending and is recommended as the primary control for most players.

Loss Limits cap the net amount you can lose over a defined period, independent of how many deposits or withdrawals you make within that window. This is often more meaningful than a deposit limit because it directly tracks the impact on your personal finances rather than just the money moved into the account.

All deposit and loss limits are applied across all devices and payment methods simultaneously. There is no way to circumvent an active limit by switching from bKash to Nagad, or from mobile to desktop. The limit is account-level, not device-level.

Limit reductions take effect immediately. Limit increases are subject to a mandatory 7-day reflection period — meaning the increased limit will not apply until 7 full days after the increase request was submitted. This delay exists specifically to protect you from impulsive decisions made during a losing session.

Sometimes the most effective responsible gaming tool is simply taking a break. gajbee's time-out feature allows you to temporarily suspend your account for a defined period without the permanence of a full self-exclusion. It is ideal for players who feel they need a short, enforced rest to reset perspective.

Available time-out durations:

• 24 Hours — A short overnight or day-long break. Activates immediately upon request.
• 48 Hours — A weekend-length break to step away from regular play.
• 7 Days — A week-long pause. Commonly used after a heavy losing run or when personal stress levels are high.
• 30 Days — A one-month break providing substantial time for reflection and, if needed, professional guidance.

During any active time-out period:

• You cannot log in to the gajbee platform to place bets or participate in games.
• No deposits can be made from any payment method.
• All marketing communications are paused for the duration of the time-out.
• Withdrawal of existing funds remains available by contacting our support team directly.
• The time-out period cannot be shortened once activated. To extend it, simply contact support.

In addition to time-outs, gajbee's Session Time Limit tool acts as a real-time safeguard during active play. When your pre-set session duration is reached, you will receive an alert and, if you do not choose to extend it, you will be automatically logged out. Session limits can be set in 30-minute increments from a minimum of 30 minutes up to 8 hours per session.

If you believe your gambling is becoming a problem — or if you are concerned about someone else — please do not wait. Help is available, and reaching out is the strongest thing you can do. Below are the primary ways to access support through gajbee and through external professional organisations.

gajbee also encourages players to make use of independent professional support organisations. While gajbee operates in Bangladesh and the local landscape for dedicated gambling support services continues to develop, international resources are accessible online and provide free, confidential guidance:

• Gamblers Anonymous International — A worldwide fellowship of people who share their experience and support one another in recovering from problem gambling. Meetings and online resources are available at gamblersanonymous.org.
• GamCare (UK-based, internationally accessible) — Provides information, advice, and support for anyone affected by problem gambling. Free counselling and a helpline available at gamcare.org.uk.
• BeGambleAware — A leading source of information and guidance on responsible gambling, with a 24/7 helpline and online self-help tools at begambleaware.org.
• National Council on Problem Gambling (NCPG) — Operates a 24-hour helpline and offers a comprehensive library of self-help resources at ncpgambling.org.

gajbee's responsible gaming team does not judge, does not pressure, and does not attempt to retain players who need a break. Our entire support infrastructure exists to protect you — use it freely, use it early, and use it without hesitation.