gajbee Privacy Policy

When you register an account, use the gajbee platform, or interact with our support team, we collect certain categories of personal data. The type and volume of data collected depends on how you use gajbee's services. Below is a comprehensive breakdown of the categories we collect and the specific data points within each.

We do not collect special categories of sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly required for identity verification purposes as mandated by our anti-money laundering obligations.

gajbee processes your personal data only where a lawful basis exists. The primary lawful bases we rely on are: contractual necessity (processing required to deliver the services you signed up for), legal obligation (compliance with AML and other regulatory requirements), legitimate interests (fraud prevention, platform security, responsible gambling monitoring), and consent (for optional marketing communications).

Your data is used for the following specific purposes:

• Account Management: Creating and maintaining your player account, verifying your identity, and processing login requests.
• Transaction Processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank. Verifying that payment methods are registered in your name.
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, bonus abuse, money laundering, underage gambling, and unauthorised account access. Monitoring betting patterns for indicators of match-fixing or collusion.
• Regulatory Compliance: Meeting anti-money laundering (AML) obligations, including retaining transaction records and reporting suspicious activity where legally required.
• Customer Support: Responding to queries, resolving disputes, and maintaining records of your support interactions for quality assurance and audit purposes.
• Responsible Gaming: Monitoring account activity for indicators of problem gambling behaviour. Enforcing self-exclusion requests and deposit limits set by you or applied by our responsible gaming team.
• Platform Improvement: Using aggregated, anonymised behavioural data to improve game selection, platform performance, and the overall user experience for Bangladeshi players.
• Marketing Communications (with consent): Sending you promotional offers, bonus notifications, and tournament announcements via email or SMS, where you have opted in to receive such communications. You may withdraw consent at any time by contacting [email protected].

gajbee does not sell your personal data. We share your information only where strictly necessary to deliver our services, meet legal obligations, or protect the integrity of the platform. The following categories of third parties may receive limited access to your data under contractual data processing agreements.

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy frameworks.
• Identity Verification Providers: Third-party KYC service providers may receive your identity documents and biometric data (photograph) solely for the purpose of confirming your identity and age. These providers are prohibited from using your data for any other purpose.
• Game Content Providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive your player identifier (a pseudonymous account ID, not your full identity) to manage game sessions and enforce bet limits. They do not receive your name, address, or payment details.
• IT Infrastructure & Cloud Providers: gajbee's platform is hosted on secure cloud infrastructure. Our hosting partners have access to server-level data as necessary to maintain platform uptime, but are prohibited from accessing or processing player data for their own purposes.
• Legal and Regulatory Authorities: Where required by applicable law, court order, or regulatory instruction, gajbee may be obligated to disclose personal data to law enforcement agencies or financial intelligence units. We will notify you of any such disclosure to the extent permitted by law.
• Fraud Prevention Networks: gajbee participates in industry-standard fraud prevention information-sharing networks. Accounts flagged for fraudulent activity may be reported to these networks to protect other operators and players.

gajbee uses cookies and similar tracking technologies to keep the platform functional, secure, and performing optimally. A cookie is a small text file placed on your device when you visit gajbee. It does not contain executable code and cannot access files on your device.

gajbee does not use third-party advertising cookies, retargeting pixels, or any tracking technology that follows your browsing activity on other websites. The analytics data we collect is used exclusively to improve the gajbee platform and is not shared with advertising networks.

You may control cookie behaviour through your browser's privacy settings. Disabling strictly necessary or fraud-prevention cookies will impair your ability to log in and use the platform securely. Performance cookies may be disabled without affecting core functionality.

gajbee retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention schedule applies to the main categories of data we hold.

• Account and Identity Data: Retained for the duration of your active account relationship with gajbee, plus an additional period of up to 5 years following account closure to meet regulatory and AML obligations.
• Transaction Records: All deposit and withdrawal records are retained for a minimum of 5 years from the date of the transaction, in accordance with financial record-keeping obligations.
• KYC Verification Documents: Identity documents submitted for age and identity verification are retained for the duration of the account relationship plus 5 years following closure.
• Support Correspondence: Live chat transcripts and email records are retained for 2 years from the date of the interaction, or for the duration of any ongoing dispute, whichever is longer.
• Behavioural and Betting Data: Game play history and wagering records are retained for 3 years from the date of generation, and thereafter anonymised for statistical purposes.
• Marketing Consent Records: Records of your opt-in or opt-out preferences are retained for 5 years to enable us to demonstrate compliance with consent obligations.

As a gajbee player, you have meaningful rights over your personal data. gajbee is committed to honouring these rights promptly and without undue friction. To exercise any of the rights listed below, submit a written request to [email protected] from the email address registered to your account, or contact us via live chat.

• Right of Access: You may request a copy of all personal data gajbee holds about you, together with information about how it is used, where it is stored, and who it has been shared with. We will provide this in a clear, structured format within 30 days of a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Minor corrections (e.g., phone number updates) can be made directly from your account settings. Corrections to identity data require re-verification.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where processing was unlawful. Note that data subject to mandatory legal retention periods cannot be deleted until those periods expire.
• Right to Data Portability: You may request that gajbee provide your personal data in a structured, machine-readable format (JSON or CSV) so that you can transfer it to another service provider. This right applies to data you provided directly to gajbee and that is processed on the basis of consent or contractual necessity.
• Right to Object: You may object to the processing of your personal data where gajbee relies on legitimate interests as the lawful basis. We will assess your objection and cease processing unless we can demonstrate compelling grounds that override your interests.
• Right to Withdraw Marketing Consent: Where you have consented to receiving promotional communications, you may withdraw that consent at any time by emailing [email protected] or using the unsubscribe link in any marketing email. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

gajbee employs a layered security architecture designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures are reviewed regularly and updated in response to emerging threats.

• TLS/SSL Encryption: All data transmitted between your browser or mobile device and the gajbee platform is encrypted using Transport Layer Security (TLS 1.2 or higher). The padlock icon in your browser confirms this connection is active whenever you visit gajbee.
• Password Hashing: Account passwords are never stored in plain text. We use industry-standard one-way hashing algorithms (bcrypt) so that even in the unlikely event of a database exposure, your password cannot be retrieved in readable form.
• Two-Factor Authentication (2FA): gajbee supports OTP-based two-factor authentication on player accounts. We strongly encourage all players to enable 2FA to add an additional layer of protection against unauthorised access.
• Access Controls: Only authorised gajbee staff with a documented operational need are permitted to access personal data. Access is governed by role-based permissions and all access events are logged and audited.
• Infrastructure Security: The gajbee platform is hosted on servers with firewall protection, intrusion detection systems, and regular vulnerability scanning. We conduct periodic penetration testing to identify and remediate security weaknesses before they can be exploited.
• Incident Response: In the event of a confirmed data breach that poses a risk to your rights and freedoms, gajbee will notify affected players within 72 hours of becoming aware of the breach, and will take immediate steps to contain the incident and prevent further exposure.

While gajbee takes all reasonable technical and organisational measures to protect your data, no online platform can guarantee absolute security. You play an important role in keeping your account safe — use a strong, unique password, enable 2FA, and never share your credentials with anyone. If you suspect your account has been compromised, contact support immediately via live chat or email.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how gajbee handles your personal information, our dedicated privacy team is here to help.

• Privacy Enquiries: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 from your account dashboard — average response under 2 minutes.
• Response Commitment: All privacy enquiries are acknowledged within 5 business days and fully resolved within 30 calendar days.

Document version: 1.0  |  Effective date: 1 January 2026  |  Applies to: All gajbee players accessing the platform from Bangladesh.